Refund policy

Product problems: 30-day reporting window

Our products are made to order. If your order arrives damaged, has a manufacturing defect or printing error, or contains an incorrect item, please contact us within 30 calendar days of delivery.

Email thebougiegoose@gmail.com with your order number, a description of the problem, and clear photos showing the item and the issue. Include a photo of the label or packaging when it helps identify the problem. Please report issues as soon as possible so we can review them promptly.

Replacements and refunds

We will review your claim and arrange a replacement or refund for a confirmed product problem. Most claims can be resolved using photos without mailing the item back. Please do not return an item without contacting us and receiving return instructions first.

Sizing, color choices, and change of mind

We do not accept returns or exchanges because you ordered the wrong size or color, changed your mind, or no longer want the item. Please review the product details and size chart before placing your order. This does not affect claims for an incorrect item supplied by us or a confirmed product defect.

Authorized returns

If a physical return is necessary, we will provide instructions before you send it. Our business and authorized return address is:

Mallard Enterprises LLC, operating as The Bougie Goose
730 Main Street #215
North Myrtle Beach, SC 29582
United States

Refund processing

We will notify you when a refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds. If more than 15 business days have passed since approval, contact us.

Your statutory rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law. Where a mandatory cancellation, return, or other right applies, we will honor that right.